Archive: February 2016


Burlington Customer Detective Work

Posted 2016-02-29 09:33:02

One might say the most challenging part of being an automotive service technician at Discovery Ford in Burlington is diagnosing a problem before it can be fixed.

Cars in Ontario are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it's challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it's not something obvious, it's easy for the customer to focus on the fixing and not the diagnosing.

Let us at Discovery Ford introduce you to something we'll call 'Customer Detective Work' –  helping your technician find clues to what's wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Discovery Ford and your car is making a funny sound...

    • Q: Where's the sound?
    • A: Around the right front wheel.
    • Q: What kind of sound?
    • A: Kind of a clunk, clunk sound.
    • Q: When do you hear the sound?
    • A: When I turn and accelerate. 
  • Q: Right and left? Forward and back?

Do you see where we're going? You're gathering additional information to help your technician at Discovery Ford know where to start. Based on your car and the tech's experience, he'll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says "making a funny noise."

If the tech can experience the problem personally, he's better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Discovery Ford
850 Brant St
Burlington, Ontario L7R 2J5
905.632.8696
http://www.discoveryford.com


The Discovery Ford Guide to Caring for Your Transmission

Posted 2016-02-25 04:04:03

Most vehicles have automatic transmissions, yet a lot of Burlington drivers only have a fuzzy understanding about what a transmission does. Think back to the last time you rode a bike in Burlington. You started out in a lower gear and shifted to higher gears as you went faster. Down shift for hills, stuff like that. Think of your legs as the engine – there's an ideal speed you can pedal and you change gears to leverage the work you're doing.

Lower gears for power on hills or for starting out. Higher gears for more speed. That's what the automatic transmission does – it automatically starts in lower gears and shifts up to higher gears to go faster on Ontario roads. And it automatically shifts back down to climb Burlington hills, pass or start up again.

Vehicle automatic transmissions have certainly gotten more sophisticated in recent years. They have more speeds than before: the base is four speeds, five is very common.

At Discovery Ford, we routinely service transmissions with six speeds and several have seven or even eight speeds. As you can imagine, this means more parts. Any they all have to fit into roughly the same space.

Transmissions are computer controlled these days, with some high end transmissions having two or three computers. Transmissions are engineered to last. But they are also engineered to tighter tolerances. If a portion of the transmission is starved for lubrication, it can lead to failure.

Not enough fluid can starve the transmission, or dirty transmission fluid can clog small passages in the transmission. Then the lubricant is blocked and can't get to all the parts to protect them, so they wear out prematurely. The technicians at Discovery Ford see far too many transmissions that needlessly failed due to neglect.

And, as you can imagine, repairing one of these new transmissions at any Burlington service center can be quite costly. That's why owner’s manuals have a schedule for how often you should change the fluid and what type of fluid to use.

It's really important for Burlington area drivers to carefully follow the manufacturer's transmission service schedule.

At Discovery Ford in Burlington, we hope you never become shiftless in Burlington because you didn't take care of your transmission.

Discovery Ford
850 Brant St
Burlington, Ontario L7R 2J5
905.632.8696
http://www.discoveryford.com

 


Test drive from home. We'll come to you with our test drive delivery service. Order Yours Now!