Disability Policy

Discovery Ford Disability Policy

Discovery Ford Sales Burlington Limited is committed to providing Customer Service to people with disabilities in a manner that is consistent with the principles of independence, dignity, integration and equality of opportunity.

Assistive Devices

We will ensure that staff is trained and familiar with various assistive devise that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service Animals are allowed in the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.


All staff dealing with the public will complete and pass the AODA training course and such renewals as may be required
Staff will know how to interact and communicate with people with various types of disabilities

We have staff trained in defibrillation, and keep a defibrillator on-site in case of emergency. Defibrillation is a common treatment for life-threatening cardiac dysrhythmias, ventricular fibrillation and pulseless ventricular tachycardia. Defibrillation consists of delivering a therapeutic dose of electrical energy to the heart using a defibrillator.

Staff whose position requires them to interact with the public is required to successfully complete the on-line training course entitled Accessibility for Ontarians with Disabilities. Further, they are required to take a person’s disability into account when communicating with them, allow their service animal or support person to accompany them, and use whatever assistive devices they may have with them.

In the event of a temporary disruption in facilities/services that people with disabilities usually use to access our dealership, a notice advising the public of same will be posted on the front doors of the building and all efforts will be made to provide assistance to the person.

Customers who wish to provide feedback on the way Discovery Ford Sales Burlington Limited provides goods and services to people with disabilities can email the General Manager or speak to him directly by phone or in person. Customers can expect to hear back in 10 days.

Any policy of Discovery Ford Sales Burlington Limited that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

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